About Caring Senior Service Franchise

Caring Senior Service was founded by Jeff Salter in 1991. He had been working for a home health company in Odessa,Texas, and realized that many seniors wanted help with tasks of everyday living, like bathing, running errands, and preparing food. However, nurses and staff at home health care companies didn't provide this type of service. He founded his first Caring Senior Service location in Odessa to help fill that gap in senior care.

By 1994, Jeff had moved to McAllen, Texas, and opened a new Caring Senior Location there. Within a few years, he opened additional locations in Corpus Christi, the Coastal Ben, and San Antonio.

In 2002, Jeff determined that the best way for Caring Senior Service to grow was through franchising. Through his 10 years of owning and managing Caring offices, Jeff created a successful business model. Through franchising the company, he was able to share that model with other entrepreneurs to ultimately reach more families and provide more high-quality care to seniors in need.

Today, Caring Senior Service operates about 50 locations across the United States. We continue to improve our elder services to better meet the needs of our clients and bring positive changes to their lives. This vision, along with our dependable staff, has allowed us to grow into trusted members of the many communities we now serve.

WHAT IS SENIOR HOME CARE?

Our Senior Care services are tailored to meet the needs of the elderly that want to age in the comfort of their own homes. Caring provides Caregivers who help seniors with day to day activities that become more difficult to accomplish as we age such as, cooking, laundry, going to the doctors office or taking a bath safely. Basically, we provide any non-medical care for seniors that adds to their independence, safety and quality of life. Because of our GreatCare® System, we can fully customize the care we provide for seniors to their individual needs and that one-on-one care is delivered by a professionally trained caregiver and well matched. 

Many times after returning home from a hospitalization, after an illness or injury, an older person is forced to make decisions about how they will continue to live with the challenges of completing daily activities such as personal care, meal preparation, light housekeeping and daily errands. Historically, the elderly have had two choices: either move in with their children/family/friends or move into a nursing home. Either alternative means leaving the place that is most familiar and comfortable for them, as well as losing a substantial number of their possessions, and possibly, even their friends. 

Caring Senior Service offers a cost effective alternative to the emotional, physical and monetary costs of moving that also allows our clients to remain independent in their own homes longer. When compared to the costs associated with other options, private pay homecare can be a more affordable option for many seniors.

SENIOR HOME CARE SERVICES

• MEAL PREPARATION
• MEDICATION REMINDERS
• SAFETY CARE PRODUCTS
• TRANSPORTATION SERVICES
• PERSONAL CARE
• HOMECARE ASSESSMENT
• ERRAND RUNNING
• HOUSEKEEPING

Just Follow the Game Plan

At Caring Senior Service, we spent over 10 years developing our business model prior to franchising and our franchisees benefit because of the time-tested and well-developed business model we created. Simply put, a franchise is your coach and your playbook and you are the player executing the plays. We are here to be your mentor and your guide and educate you on the highly focused activities you need to execute and master in order to become a thriving business owner. Additionally, we are business partners with our franchisees. We strive for mutual respect, and are dedicated and committed to our owners. 

• INDEPENDENCE AND STRUCTURE - You want the rewards of being a business owner, but recognize you can't do it all alone. You don't want to waste time and capital finding out what you don't know, so buying a Caring franchise gets you the best of both worlds.
• A MAP FOR THE LONG HAUL - The concept of "business in a box" sounds so simple, but, done properly is the result of years of research and data analytics. We have spent the time benchmarking the key activities that drive revenue for our franchisees. We build the path for you to follow.
• INITIAL TRAINING - One of the most critical services that a franchisor provides is training. Caring Senior Service owners never  stop learning from us and fellow franchisees. Our 3 week initial training is followed by a 16 week starter course and coaching is ongoing.
• PROVEN MODEL - Starting  with Caring means joining a franchise that has taken 25 years experience as a senior care provider and built a proven model that has evolved with the times and is primed for the future.
• KNOW THE TRUE COSTS - One advantage of choosing a franchise is access to start up expenses from actual owners. Our Franchise Disclosure Document gives you detailed costs breakdowns provided by our current owners.
• ONGOING OPERATIONAL SUPPORT - Our dedicated Subject Matter Experts  provide a non-intrusive support system to help you become successful and to assist you in any situation. Caring owners are also a network of peers willing to help or even listen.
• THE PEOPLE - At Caring, we know the importance of a fit between us and our franchisees. Only a small percentage of those who seek out a franchise opportunity with us are awarded a franchise. We make sure when you join our Caring family that our culture fits you.
• GROWTH MODELS - When you go into business for yourself, by yourself, your growth has a number of limiting factors. Caring makes growth more attainable with multiple revenue streams, employee growth tracks and the  opportunities to own multiple locations while being supported through the process.
• MARKETING AND TECHNICAL SUPPORT - With more and more marketing being done directly to the consumer via social networks and other web tools, Caring Senior Service has the tools to maximize your exposure and the technology support to make you look like an expert.

Do I Need Senior Care Experience? No Senior Care Experience... No Problem

Elderly women walkingCaring Senior Service's training, support and business model minimize the need for senior care experience. Our franchise owners come from a variety of backgrounds. Many of our owners come from completely unrelated fields, but they all have a few things in common: A willingness to work persistently toward their goals, a high level of resilience, the ability to cultivate high trust relationships and the desire to make an impact in the lives of others.

All new Caring Senior Service franchise owners are enrolled into our two week online training course which is followed by in-person training here at our headquarters in San Antonio. Once in-person training is complete someone from the corporate headquarters marketing team will fly out and conduct marketing visits with the new owner within his or her territory.  We also provide ongoing support and coaching, as well as multiple national training conferences every year open to all franchise owners.

With over 25 years of experience, Caring Senior Service takes all the guesswork out of opening your new senior care business.

Trusted Solution for Quality Service

Our GreatCare® method addresses the three most important areas of concern: Quality Caregivers, Care Solutions and Active Involvement

Caring Senior Service sets the standard for providing non-medical services such as personal care, meal preparation and housekeeping. GreatCare® is a systematic method that is turnkey for new owners and makes the delivery of care simple and uniform. Our GreatCare® method, built on 25+ years of experience, gives our owners a well defined plan and added confidence from the very first days of franchise ownership.

QUALITY CAREGIVERS

We know that great service can only be delivered by qualified, experienced staff. At Caring, we have a well defined process we teach all of our owners  for evaluating each caregiver's personality, compatibility and skill level to ensure our clients receive quality care.

• Skill and experience requirements
• Verified and qualified references
• Refined interview process
• National background check
• Ongoing training program

CARE SOLUTIONS

Each situation is different and unique. There is no one solution that works for everyone. Our method uses an in-depth assessment process to discover how we can increase client's quality of life, while promoting safety and independence.

• Client care consultation
• Individualized service plan
• Home safety survey
• Caregiver personality and skills matching
• Personal caregiver introduction

ACTIVE INVOLVEMENT

We believe quality service is enhanced with a high touch approach. To support our clients and their families, we have built-in processes to keep everyone involved in the care of our clients engaged and informed of important changes.

• 24/7 availability
• Regular supervisory visits
• Attending physician appointments
• Care coordination
• Vendor recommendations

We Provide The System. You Plug In.

Caring Offers Unparalleled Support and Training for New Owners

Caring has a long history of leadership in the homecare industry. We spent our first 10 years as a company developing a superior business model that focuses on high quality senior care and streamlined operations. Our intensive training program is based on decades of experience and is so intensive that we have strictly enforced caps on how many owners can attend training at one time. We have been perfecting senior care for over 26 years and can confidently say we provide the best care in the business. Our training gives you access to this knowledge, and our support team helps you fulfill all your administrative requirements so you can start moving your business forward from Day 1!

Our franchise system includes streamlined office setup and staffing support, and a corporate based support team. You will also receive complete operations and marketing training, business support and advice. All of this provides you with the absolute best opportunity to develop a significant asset and earn a significant income while being able to help people in need.

How Will I Learn Everything I Need To Know?

Initial training takes place over three weeks. The first two weeks of training are web-based and completed at your home or office. This portion of your training consists of assignments that will familiarize you with your senior care market, our intranet, proprietary Tendio® software, and operational systems. We will check your understanding and progress with bi-weekly webinars scheduled with our support team staff. Your third week of training is hands-on and is hosted at our National Headquarters in San Antonio, TX and teaches owners how to implement all of the major components of our system from an operational and marketing perspective.

What Happens When I Leave Training?

Upon leaving initial training, new franchisees are enrolled in a 16-week Core Development Program that consists of weekly training calls highly focused on helping our owners implement the specific operational practices introduced in our initial training. The principles of the Core Development program are guided by tracking each owner's specific key performance indicators. The marketing processes, taught at initial training, are reinforced with weekly sales coaching calls to track marketing plan implementation and celebrate successes. We also provide on-site visits of corporate staff, as well quarterly training conferences which, in total, lead to engaged franchise owners who are confidently following a unique plan that has been specially developed for them.

Marketing and Sales Support

• Marketing tools that stand out and are easy to implement
• Shared market research that provides clear targets and reduces costly mistakes
• Individual office websites that help connect and interact with referral sources, clients, families and caregivers
• Individual, professionally maintained Social media accounts
• On-site sales training
• Ongoing marketing tips with timely and relevant information
• Dedicated weekly one-on-one marketing coach
• Tendio® software that acts as a market analysis and customer relationship management tool

Technology Support

• Full time dedicated support services staff for franchise owners and their staff
• Tendio® software optimizes workflow and enhances service delivery by functioning as a Family/Client portal and providing real-time video conferencing, caregiver tracking, and a caregiver message center
• Low cost VOIP phone systems
• Internal social networking site connecting to company resources
• Additional user-friendly software such as QuickBooks and Office suite are provided
• Tendio® software has additional features for scheduling, billing and payroll functions
• Software enabled video tablets in the home of every client

Proprietary Tendio® Software - High Tech Meets High Touch

With Tendio® you run your business using the most comprehensive, intelligently designed proprietary software for optimal workflow and enhanced service delivery. Tendio® not only supports all the processes of operating a Caring Senior Service business but also functions as a source of revenue, while reducing costs. Specialized features include a Family/Caregiver Portal, real-time video conferencing, caregiver tracking, tablets in the home and much more!

Tendio® is our all-in-one solution for all your Human Resources, Marketing, Business Intelligence, Scheduling, Billing and Payroll needs which means you save time and money.

TENDIO DELIVERS:

• ADDITIONAL  REVENUE - Tablets create monthly, recurring streams of revenue for owners and our functional assessment provides recommendations for client hours, adding to revenue per client.
• REDUCED COSTS - We reduce staffing costs through increasing effectiveness and enabling owners to operate with fewer employees and our economy of scale reduces costs for owners.
• TABLETS IN HOMES - By providing Tendio® enabled tablets, with video calling capability, to our clients we improve their quality of life, and ability to communicate with loved ones and health care providers.
• CUSTOMIZED ALGORITHMS - Advanced programming within our  software measures a variety of caregiver and client responses creating optimum matches for Caregiver/Client compatibility.
• MOBILE CLOCK-INS - Caregivers can clock in and out of shifts from smartphones and tablets with ease using the caregiver portal. This creates an accurate time log of the hours serviced by your caregivers.
• CRM FOR MARKETING - Our sophisticated Customer Relationship Management tools allows you to keep track of contacts, communication, activities, and revenue to better marketing and sales investments.
• TRACK APPLICANTS - When caregiver candidates fill out our online application, their profile is instantly added to our system. When hired, their information is seamlessly transferred to a caregiver profile, to save you valuable time.
• VIDEO AND CALL CAPABILITIES - Video and audio call capabilities simplify communication with your caregivers and team. Video calling also provides instant face-to-face communication with a caregiver and family.
• PAPERLESS SYSTEM - Tendio® eliminates many paper documents. All timesheets, hire forms and visit notes will be electronic documents, to streamline many of your  administrative tasks.
• BUSINESS INTELLIGENCE - Access all your Clients', Caregivers' and Referral Sources' data through comprehensive reports, Analyze the Performance of your business and Maximize your Growth.
• CLIENT/FAMILY PORTAL - A free, secure portal keeps everyone in the know. Create logins for family members or referral sources who can see the care calendar, notes from past shifts.
• MESSAGE CENTER - Ability to mass message caregivers to find out who is available for a particular shift or send an individual message to learn the whereabouts of a caregiver.
• TEXT REMINDERS - Owners and supervisory staff members automatically receive text notifications regarding caregivers that have not clocked in on time to stay on top of your to-do list and never miss a deadline.
• SIMPLIFIED BILLING AND PAYROLL - When your caregivers clock out of their shifts, logs are automatically sent to billing and payroll, creating invoices with a click, saving you valuable time on billing day.
• MOBILE ACCESS - The caregiver portal is easily accessible from any mobile device, which means information on-the-go! You can confirm or change your caregivers’ shifts from your iPad or Smartphone.
• API INTEGRATION - Tendio® can integrate with other softwares to fulfil the current and future needs of the business. Our API integration platform allows us to create solutions and improve the productivity of our teams.

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