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About InXpress


Liquid Capital: $51,000

Net Worth Requirement: $100,000

Franchise Fees: $50,000

Royalty: 30%

Training and Support: Available

Home Office: South Jordan, UT

CEO: Dustin Hansen

InXpress

Investement Range $85,600 - $166,990


About InXpress Franchise

A SIMPLE, POWERFUL BUSINESS MODEL

InXpress franchisees are resellers of shipping and freight services to small and medium-sized businesses at greatly reduced rates normally reserved for Fortune 1000 companies. The collective buying power of the InXpress model creates measurable savings for the customer and recurring revenue opportunities for the franchisee without ever handling a package or making a delivery.

B2B. HOME-BASED. RECESSION RESISTANT.

These are just a few of the benefits enjoyed by InXpress franchise owners. Add to these no overhead and no additional employees needed to start. Over 380 franchisees worldwide and over 100 franchisees in the United States act as consultants for their clients in the areas of personalized shipping and freight services. The client accesses tremendous savings with each shipment and the franchisee earns recurring revenue every time the client ships. It’s that simple.

WHY INXPRESS?

Ecommerce growth and global accessibility have exploded this year, creating demand for shipping and logistics professionals in every industry. InXpress answers this call with a proven franchise model focused on meeting this need and empowering entrepreneurs to join our network. A low-cost initial investment opens the door to the global opportunity expected to continue surging to $1.3 trillion by 2023, according to research from the U.S. Department of Transportation and Research and Innovative Technology.

The successful InXpress franchisee possesses a high level of determination, is highly trainable, and has a lot of self-confidence. They also have $85,000 to invest in a new business, and a strong desire for that business to be open within 90 days.

WE STEPPED UP WHEN WE SAW AN UNMET NEED IN THE SMALL BUSINESS WORLD 

InXpress first started operating in 1999 in the United Kingdom, providing shipping discounts to an overlooked market. As globalization took off in the 1990s, small and medium-sized businesses were increasingly in need of someone to ship goods both in and out of the country, but their shipping volume was simply too small to merit the kind of discounts and services handed out to larger corporate customers.

That’s why InXpress stepped up. Our founders figured out how to combine the power of bundling to win discounts and provided one-on-one customer service that the big shippers weren’t providing. The solution was a win for customers, our shipping partners and for franchisees. We amped up business revenues for shippers by tapping into a largely ignored market, and we created a means for eager entrepreneurs to earn income and achieve their financial goals by bringing much-needed services and discounts to their local business community.

SERVICE COMES TO THE UNITED STATES WITH INXPRESS FRANCHISE

In 2006, Dustin Hansen, now the CEO of InXpress Americas, opened the first North America franchise in Atlanta, GA after InXpress joined forces with global shipping leader DHL. He sold the franchise in 2017, but his 11 years of experience provides Dustin with particularly keen insights into the needs of our franchisees. Much of our leadership team have owned and operated the same model franchisees operate today.

In 2009, we gained market entrance to Australia and New Zealand. The following year, we were doing business in India, Thailand, Indonesia and Singapore, some of the world’s top export markets doing business with the U.S. In the ensuing years we gained entrance to Korea, Vietnam, France, Canada, Hong Kong and Germany. Since then we’ve grown to nearly 100 franchises in the U.S. and 370+ worldwide. 

Our growth took off so quickly because our first franchisees were able to prove the business model was scalable and could create residual income. And with no geographic boundaries on territories, the opportunities for continued growth are almost limitless.

One key to our success is our partnership with DHL, the world leader in shipping that specializes in overseas trade while carriers like FedEx and UPS do the majority of their business domestically. We’re able to offer big discounts to small and medium-sized businesses by connecting them with DHL or one of our other 48 carrier partners. The carriers handle the actual shipping and logistics. 

“What makes InXpress a great business is you can scale,” says Brand Ambassador Ken BrockBank, who also owns the Irvine, California, franchise. “You can work from home and hire employees if you want, from 1 to 20. You can hire a sales producer or someone who services the customers you onboard. That kind of business model gives you scale, flexibility and independence.”

As technology makes shipping and communications ever more efficient, the need for global reach continues to grow. The $700 billion shipping industry is projected to grow to $1.3 trillion by 2023. InXpress plans to grow along with it, continuously negotiating better rates that franchisees can pass along to their customers.

“There’s massive opportunity in the shipping world,” says Hansen, “and as we look at where we are, we’re only a shadow of what we will become. We’re excited about our growth opportunities, hoping to welcome a couple of hundred more franchise partners, add more services and identify other types of businesses that are in need of our services. Our future is undoubtedly a bright one; the sky’s the limit.”

SMALL AND MEDIUM-SIZED BUSINESSES ARE OFTEN OVERLOOKED BY BIG CARRIERS

Problem to Solution InXpress is currently operating in 14 countries and doing nearly $180 million in revenues a year. Our U.S. franchise operations are continuing to grow quickly. Our company has been growing at a pace of well over 20% year-over-year. We’ve been able to maintain strong growth because we offer a powerful 4-part value proposition to our customers. This is one of the reasons customers do business with InXpress.

Why customers do business with InXpress 

  1. Personal, hands-on service. We work closely with our customers and help them deal with their unique shipping challenges. Though our franchisees never touch the packages, we do provide expert advice on how to get a package — any package, from textile samples to important documents to a large shipment of machine parts — from point A to point B.
  2. Customers get better service on international shipments thanks to our relationship with DHL. We also partner with 48 other carriers, because we know our diverse customer base needs lots of options. When one customer was struggling to find a solution for a 600-pound shipment, our franchisee stopped in for a service visit. Recognizing that DHL was not the most efficient option in that case, the franchisee recommended an air freight carrier instead, resulting in a huge savings for that customer.
  3. InXpress has a technological advantage through our proprietary software platform that makes it easy for customers to evaluate their own shipping solutions through InXpress. It allows customers to rate their shipping options, get a price quote and contact their local franchisee if there’s any confusion.
  4. We save our customers an average of 11% to 33% on their shipping costs. We can do this thanks to our global buying power. We spend tens of millions of dollars with DHL and our other carriers. We’re like a Costco for shipping services — we buy in bulk and pass the discounts to customers.

WHO ARE OUR CUSTOMERS

While we specialize in the small to medium-sized businesses that are typically overlooked by large carriers, it’s difficult to categorize our customers beyond that point because the potential is limitless for types of businesses that can benefit from InXpress services — anyone who ships international packages or pallets of goods over the road.

We identify potential customers in a number of ways, including old-fashioned door-knocking in industrial parks. Franchise owners and sales staff go out and call on people face-to-face, learning whether a business — typically one with fewer than 500 employees — has shipping needs and how much they’re paying for those services. Franchisees also network through chambers of commerce and similar groups, seeking out businesses that import or export or deal with heavy freight. For example, a small- or medium-sized company that needs to import machinery components from France or ship manufacturer’s samples to India can greatly benefit from the InXpress-DHL relationship.

When franchisees are first starting out, we send one of our experienced franchise coaches with them to offer advice and support where needed. Once we find someone who has shipping needs, we simply explain what we have to offer. “We’re able to go into these customers’ places of business, identify their pain points and where they’re struggling,” says Cory Mitchell, InXpress franchisee based in Salt Lake City, Utah. “We bring the buying power of thousands of customers, so the carrier gives us a corporate-type discount. We pass that savings along to our customers.”

The value proposition is simple. Cathy Battreall, a top-performing Jacksonville, Florida-based franchisee, learned about the benefits of collective buying power when she was in home medical sales and tried to start a home infusion business.

“I went to all my suppliers, but I just couldn’t make any money at their prices. Finally, I joined a buyer’s group and was able to pay a fraction of the cost. I see InXpress as a buying group for small businesses,” she says.

“We give you the ability to act like you’re a much larger company. What are you selling and how much does it cost to get it to your door? You’ll pay 10 times what Walmart did for freight. InXpress helps small businesses keep a competitive edge.”

Those competitive discounts combined with our outstanding customer service make InXpress a valuable ally for the small and medium-sized business operator. Carriers, pack-and-ship locations and even other logistics companies simply don’t provide the kind of personalized attention we offer. Customers don’t want foreign call centers. They want the global reach with a personal touch that InXpress provides.

OUR EXECUTIVE LEADERSHIP TEAM LEARNED THE BUSINESS IN THE TRENCHES

The difference between us and so many other franchise companies is that our Executive Team understands intimately what it takes to run an InXpress franchise — because most have been franchise owners themselves. Our leadership learned the business in the trenches. We know what works — and what doesn’t — first-hand. The InXpress training and franchise support programs were developed based on their own experiences as franchisees.

We help franchisees understand how to build up their customer bases, from business development to networking and data mining. We have a full-time Help Desk who act as the first line of defense when franchisees have a simple question that needs to be answered, such as how to apply for an account number. When it comes to more complex questions about strategy and maximizing performance, you can call on your experienced business coach.

There are regular training calls and contact with our CEO Dustin Hansen. You can expect regional training meetings and our big national sales meeting every year for both franchisees and their sales reps. We do everything to remove potential obstacles from your pathway to success. We have cultivated a corporate culture of mutual respect and teamwork.

“You’re in business for yourself, not by yourself,” says Paul Knott, Chief Operating Officer.

INITIAL TRAINING

franchise support 4 things to start an InXpress FranchiseFrom the time you sign your franchise agreement, our goal is to coach you to success. What does that look like? You can expect field visits where your coach goes door-knocking with you shortly after you complete your InXpress Franchise Business Training near Salt Lake City in South Jordan, Utah. You can look forward to a year of solid weekly communication, key performance indicator analysis, meaningful interaction with our leadership as well as other franchisees, and regular coaching sessions. We’ll walk you through the process of getting a customer and activating a shipment, which is key to building up your residual income.

ONGOING FRANCHISE SUPPORT

Kyle Catalfamo, a Los Angeles-area franchisee, finds the invoicing support to be among the most valuable tools he can count on from InXpress headquarters.

“That’s something we do not have to do, which is amazing as a business owner to not have to worry about payables,” Kyle says. “If we didn’t have that, we’d have to hire an accounting department just to handle it. The franchise support we get from headquarters is just phenomenal.”

FROM SMALL SHIPMENTS TO LARGE, WE OVERSEE SHIPPING SERVICES FROM EVERY CORNER OF THE GLOBE

Our job is simple: Our global shipping logistics franchise sells services to customers. One of our 60+ carrier partners then provides the pickup and delivery of the packages. InXpress, the franchisor, handles billing and collections. You, the franchisee, provide the local, personalized customer service to facilitate the entire process.

Here’s a glimpse of the types of services we facilitate and the terms we use:

DHL Shipping Services

DHL International Express. We manage small parcel shipments less than 150 pounds which are exported or imported internationally. We are a DHL carrier partner.

LTL Services

LTL. Less than a truck-load of non-perishables shipped in bulk on pallets. Typically, the per-pound rates of LTL carriers are less than the per-pound rates of parcel carriers.

FTL Services

FTL. Full truck-load. An entire truck to accommodate a customer’s freight needs. A truckload carrier is a trucking company that generally contracts an entire trailer-load to a single customer.

Services for Heavy Air Freight

Heavy air freight. Any shipments over 150 pounds, domestic or international, where DHL pricing isn’t the most beneficial for the customer. Air freight needs vary, but our rapid, reliable service is consistent.

Clients may need one or more of these shipping options to meet their needs.

QUALIFICATIONS OF A SUCCESSFUL INXPRESS FRANCHISE OWNER

We don’t expect franchise candidates to be experts in global shipping. That’s the expertise we and our global partners bring to the table. The best background for our ideal franchisee is outbound sales and marketing, or — and this is an important distinction here — a willingness to learn outbound sales and marketing.

Successful salespeople tend to be high-energy. They are often the sort of folks who light up a room and know how to work a crowd. They love to create connections and develop relationships. And they’re definitely not afraid to hustle.

“Our value proposition is easy to demonstrate — we can show 11 to 33 percent savings. Many customers are willing to give us a try, and over time we earn more business,” says Ken BrockBank, Brand Ambassador and InXpress franchisee. “I’ve been a successful franchise owner. Everyone on the board of directors has franchises. One of the differences at InXpress is we were franchise owners first, so we’ve all been in your shoes.

“Business experts will tell you the best businesses are the ones with high residual income. When we’re training you, we are teaching from a position of experience because we’ve actually interacted with customers, we’ve closed deals, we have dealt with customer issues,” he says.

The ideal franchisee for InXpress is a good communicator, has a desire to serve and is comfortable talking to people. They’re highly trainable, and they’ve got self-confidence. They’ve also got $65,000 to invest in a new business, and a strong desire for that business to be open within 90 days.

WHICH CATEGORY DESCRIBES YOU?

Still wondering whether you’re the right fit for InXpress? Take a look below at eight basic categories that our franchisees tend to fit into:

  • Sales animal. You’ve got the proven track record in the field of outbound sales and marketing, or a willingness to learn and master consultative sales. 
  • Female entrepreneur. Women tend to do very well within our organization.
  • Young entrepreneur / Millennial. Some businesses require years of experience to succeed. Our business is more about hard work and hustle. CEO Dustin Hansen, a millennial himself, opened our first U.S. franchise in 2006 in his 20’s.
  • First-time business owner. Some businesses are complex and require a highly sophisticated and well-capitalized entrepreneur to succeed. Our business is a very low cost of entry and lends itself to first-time business owners.
  • Mid-career transitioning professional. Successful people looking for recurring revenue tend to be just as eager as millennials to join our brand and build a legacy.
  • Veteran. People who have been in the armed services have a skill set that aligns with our business, and we support our servicemen and women with special discount programs.
  • Minorities. As a global company, we work with people of all ethnicities from many different countries.
  • People in small and mid-sized markets. Fun fact: Our most successful franchises are in Provo, Utah, and Jacksonville, Florida, which are markets you might not expect to be leaders for international shipping. The truth is that the need is everywhere.

Ready to learn more? - Contact Us

This web page does not constitute a franchise offering or an offer to sell a franchise. A franchise offering can be made by the franchise only in a state if first registered, excluded, exempted or otherwise qualified to offer franchises in that state, and only if provided with an appropriate franchise disclosure document.

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